FAQs

What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, Shop Pay, Amazon Pay and PayPal.

How long does it take to process and ship my order?

Orders are typically processed and shipped within 3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Delivery times vary depending on the shipping method, package size, destination and carrier. Once your order ships, you'll receive a confirmation email with tracking information and an estimated delivery date.

Please note that carrier transit times are estimates and may occasionally be affected by delays outside of our control.

Do you ship internationally?

At this time, we ship within the United States only.

I entered the wrong shipping address. Can I change it?

We cannot change the shipping address on an order after it has been placed.

If your order has not yet shipped, please contact us as soon as possible at hello@whimsybubbles.com. We may be able to cancel the order so you can place a new order using the correct shipping address.

Once an order has shipped, we are unable to make changes to the delivery address.

Do you offer free shipping?

Yes! We offer FREE standard shipping on orders of $45 or more within the United States.

Do you offer discount codes?

Yes! Sign up for our newsletter to receive 10% off your first purchase.

You can also follow us on social media @whimsybubbles to hear about new arrivals, special offers, pop-up events and occasional promotions.

How do I use a discount code?

Enter your discount code in the Gift Card or Discount Code field during checkout and select Apply.

Some discounts may not be combined with other promotions. Any restrictions associated with a promotion will be provided with the offer.

What is your return/refund policy?

We hope you love your Whimsy Bubbles purchase! Most eligible items may be returned by requesting a return within 7 days of delivery.

To be eligible for a return, merchandise must be unused, unopened and in its original condition and packaging. Proof of purchase is required.

For hygiene and product-integrity reasons, opened squishies, squeeze toys, fidgets, slime, putty and similar sensory products are not eligible for return or exchange.

Blind boxes, mystery items and sealed collectibles are final sale once opened or unsealed. Because these products are intentionally random, receiving a particular character, color, style or duplicate is not considered a product defect.

Clearance and final-sale merchandise is not eligible for return.

If your order arrives damaged, defective or incorrect, please contact us promptly at hello@whimsybubbles.com with your order number and photos of the item so we can review the issue and help make it right.

For complete details, please see our Return & Refund Policy.

Still have a question?

We're happy to help! Please contact us at hello@whimsybubbles.com and we'll get back to you as soon as possible.