Refund policy

Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.

Mystery and blind-box items: Many of our products (including mystery squishies, blind boxes, and surprise collectibles) are sold as randomized items. The specific color, character, or "rare" variant you receive cannot be guaranteed, and is not eligible for return or exchange on that basis alone. These items can still be returned for genuine defects or damage.

Product characteristics: Some of our squishy toys (including RMS Crazy Fun items) naturally have a mild plastic/rubber scent that fades with airing out — this is a normal characteristic of the product line, not a defect, and is not eligible for return on its own.

To start a return, you can contact us at hello@whimsybubbles.com. If your return is accepted, we'll provide instructions on how and where to send your package. Return shipping costs are the customer's responsibility and will not be refunded. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@whimsybubbles.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance/discounted items marked as final sale, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.